Return & Refund Policy

At StamboulBazaar, your satisfaction matters to us. We want you to shop with confidence and enjoy a simple, transparent return process.

1. 14-Day Return Policy

We accept return requests for eligible products within 14 calendar days of delivery, regardless of the destination country.

To qualify for a standard return, items should be unused, in their original condition and, where applicable, unopened and in their original packaging.

This policy applies to both regular-priced and discounted products.

Your mandatory consumer rights remain unaffected.

2. Non-Returnable Items

For health, hygiene and product safety reasons, certain products may be excluded from change-of-mind returns, including:

• Perishable products that deteriorate or expire rapidly.

• Sealed food, cosmetic or personal care products that have been opened and cannot be returned for health or hygiene reasons.

• Personalised or custom-made products.

These exclusions do not affect your rights regarding damaged, defective or incorrectly supplied goods.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible.

Include your order number, a description of the issue and photographs where available.

We will arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

4. How to Request a Return

To request a return, please contact us within 14 days of delivery through our Contact Us page.

Include your order number and the product you wish to return.

Our support team will provide return instructions and the applicable return address.

5. Return Shipping Costs

For standard change-of-mind returns, return shipping costs are generally the customer's responsibility, unless applicable law requires otherwise.

For damaged, defective or incorrectly supplied products, we will cover reasonable return shipping costs where required.

We recommend using a tracked shipping service.

6. Refunds

Approved refunds will be issued to the original payment method.

We aim to process refunds within 14 days after receiving the returned goods or acceptable proof of return shipment, as applicable.

Refund timing and any reimbursement of original delivery costs will comply with applicable consumer protection laws.

7. International Orders

Our standard 14-day return policy applies to eligible orders shipped to all countries we serve.

Where local consumer protection laws provide additional rights or greater protection, those laws will take precedence.

8. Contact Us

For return requests, refunds or assistance, please visit:

https://stamboulbazaar.com/contact-us

Our customer support team will be happy to assist you.