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Delivery Information

How does your delivery service work?
All the orders are shipped from Turkey via DHL WORLDWIDE EXPRESS. We are happy to work with a well-known shipping company and that our customers receive their orders in only a few days.

Do you ship all countries?
Yes, we ship all products to all countries.

What are the estimated delivery times after the shipment?
United Kingdom: 2-3 days
All Europe: 2-3 days
United States: 2-4 days
Canada: 2-4 days
South America: 2-5 days
Rest of the World: 2-5 days

What are the shipping fees?
Shipping fee changes depending on your orders' weight and the distance of your country. We calculate your shipping fee automatically and provide you the shipping cost at the checkout page.

Do you provide tracking number?
Yes, each order is shipped by DHL Express and we provide a tracking number immediately after your produts shipped

Do you provide tracking number?
Yes, each order is shipped by DHL Express and we provide a tracking number immediately after your produts shipped.

Can I cancel my order?
You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped. If you would like to return your order please see our return policy.

Can I cancel my order?
You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped. If you would like to return your order please see our return policy.

Can I cancel my order?
You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped. If you would like to return your order please see our return policy.

Can I cancel my order?
We are unable to cancel or change any part of your order including the delivery address or payment method once your order is complete.

About customs process of delivery country
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.It is at the sole discretion of custom agents to release your package. We can not guarantee to avoid the holding your items at customs. If tax is charged, the buyer is obliged to pay it. We don't take responsibility for any customs duties. 

Shipping charges
Shipping charges will be added to your order and displayed in the total cost of your order. Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.